Our products are shipped within 2-5 business days using the following carriers: USPS, FedEx, or UPS. 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it.  

Please note that returns will need to be sent to the following address: 

M&S Pet Supplies
8825 Torresdale Ave.
Philadelphia, PA 19136

Please include a note with your return, listing your full name or order number. If you would like to exchange the product for something else, please list the requested product. If you would prefer a refund, please let us know.

If your return is accepted, you’ll be automatically refunded on your original payment method within 10 business days and will receive an email notification. If there are any issues with your return, we will contact you. Please remember it can take some time for your bank or credit card company to process and post the refund.
 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@mikaandsammys.com.

Yes we do! Please send your item to:

M&S Pet Supplies
8825 Torresdale Avenue
Philadelphia, PA 19136

Include a note with your full name and which products you would like to receive in exchange.

If you're a retail location interested in a Wholesale Account, please use this link to access our Faire Wholesale Account page or contact us to order directly.